Account Management Operations Associate
Hive Health
Location
Pasig Office - Hybrid
Employment Type
Full time
Location Type
Hybrid
Department
GrowthAccount Management
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!
Responsibilities
Operational Support for Account Management Team: Own execution of account operations such as managing lifestyle discount partners and life insurance partners.
Wellness Webinar Operations: Plan and spearhead ad hoc and quarterly wellness webinars for our members.
Membership Operations: Supervise Membership Assistants to ensure accurate and timely printing/distribution of cards. Track inventory and supply management, ensuring zero stock outs or fulfillment delays.
Process Ownership: Design, document, and improve workflows for AM Ops (partner coordination, event logistics, inventory).
Reporting & Data Tracking: Maintain dashboards on card distribution, webinar attendance, and partner utilization. Provide weekly reports to AM Leads that tie into renewal drivers.
Stakeholder Coordination: Serve as point person between AMs and Membership Assistants, vendors, and internal functions (Marketing, Finance, Product).
Qualifications
1–2 years in operations, project management, or client services preferred. Graduate of either degrees: Psychology, Communications, Information Technology, and Business Administration.
Strong organizational skills, attention to detail, and ability to manage multiple workflows.
Proficiency in using spreadsheets and dashboards for reporting.
Self-starter with ownership mindset; proactive in suggesting improvements.
Strong communication and coordination skills across teams.
Collaborative team player with adaptability in a fast-paced environment.
Join our team as we revolutionalize healthcare in the Philippines—and beyond!
✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.